how to send a comments servicenow to jira?

[jaheerhattiwale]

@pilli vinya You must establish integration between servicenow and jira.

Please check below API documentation :

https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/

Please mark as correct answer if this solves your issue.

[Eric Smith]

@pilli vinya hey. indeed, you must establish the connection between the two systems. you can do it by using the docs or via 3rd party solutions (zigiops is one them). i used the latter to first make a bi-directional connection between jira and servicenow. then, i was able to automate certain activities between the two.

[Marwan_]

Hi @pilli vinya 

Yes indeed you will need to establish a connection between the two platforms, however this can be rather time intensive and include a good dose of trial and error.

A good way to go about doing this if you are only looking to sync comments (as you have not provided any further details about your integration requirements). I would strongly advice to use a specialise solution to set up this integration and make it very easy for yourself during setup and not having to worry about troubleshooting your connection when the platforms change how they work or update their API protocols.

One such a solution is Exalate. It also has a free tier that you can use that syncs comments among other things and it's easy to setup on both systems and get going in very little time.

If you have any other questions of need further support please let me know.

[Vishal36]

Hi @pilli vinya ,

You can integrate ServiceNow and Jira by using Scripted REST API to receive the data from Jira and a REST message to send the data to Jira. For more information, you can refer to the documentation on Scripted REST APIs.

However, if you are looking for a less technical alternative for ServiceNow and Jira integration, you can choose OpsHub's free Community Edition, which integrates standard entities. An Atlassian partner and ServiceNow-certified integration tool, OpsHub offers a federated integration platform to help ease your integration journey.

OpsHub also takes care of the following use cases:

• Format retention: ServiceNow uses HTML text formatting, while Jira uses Wiki markup text formatting. OpsHub retains the format when integrating data between ServiceNow and Jira.
• Assignment group – project: Jira users use Projects, whereas ServiceNow users often use 'Assignment Group' or some other field for organizing their data. With OpsHub, data can be mapped across different Jira projects based on the ServiceNow Assignment group.
• Data Granularity: OpsHub also integrates history between ServiceNow and Jira. E.g., between the two syncs, if the user modifies the status from Open -> In Progress -> Resolved in Jira, OpsHub allows users to see the exact transition (Open -> In Progress -> Resolved) happening in ServiceNow too.
• Field-level conflict management: If you are looking to integrate data bidirectionally, data may be updated simultaneously in ServiceNow and Jira, causing conflicts. OpsHub supports Field-level conflict management to maintain consistent data across ServiceNow and Jira.
• Supported entities: All System and Custom Tables on ServiceNow and all System & Custom Issue Types, Sub-Task Types, Version, and Worklog on Jira are supported by the OpsHub.

You can reach out to OpsHub's integration experts for an initial free consultation on your use case and integration strategy planning.

Thanks,

Vishal