I'm getting the above exception whenever I try to use my checkout cart: "Comment cannot be viewed by technicians until work begins on the Requested Item" I'm using a default workflow, so i'm not sure why this is showing and I'd prefer it not to s...
Manually creating PTASKs from a problem there is a field showing the problem this was generated from, I was surprised that this did not get automatically populated since its just sent me from there and the ptasks are all listed as related lists under...
Is there any way I can group the UI actions I have created and placed in the Form context menu? Like the Groups Configure, Templates, Export, View and History.I want to place my Ui Actions Create Change, Relate Incidents and Relate CI into one new gr...
Hi all,I am looking for a way to email a link to a KB Article. I know there is already an "email" option within the OOB options, but we require the email to send from the users Outlook rather than from within ServiceNow. I would prefer to have a "but...
I m trying to add the itss URL (catalog item) to the menu item.. But the URL is getting cut off due to the limit in the length.Here are the options which i chose for Menu itemRedirectTo --> Specified URLURL --> Provided the ITSS url but its getting c...
HI,Im trying to get display value of a reference field. I know of the method g_form.getDisplayBox(), but I am trying to do it from ajax call.I am only able to get the sys id of the reference field.I tried the following but no luck.Client side:ga.addP...
Hello everyone,I am aware of how to use GlideAjax to return JSON, but for my own knowledge I am working on building out the same scripts just returning XML strings. In my client script I need to convert that string to an object so that I can perfor...
Hello experts, I'm new to coding, and trying to accomplish a task, not sure how this can be done. I have this If/else statement that i'm checking to see set choice list for the variable, which works as intended. However, I want to set choices dependi...
Is there any way to restrict the ability to 'Export Directly from URL' without affecting read access for a user?Export Directly from URL:https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/exporting-data/task/t_ExportDirec...
I am building UI macro and I am new to Jelly language. I am trying to figure out how to set up For loop in <script> tag because I got return of multiple values(Group Members) using JSON from GlideAjax Script Include. I need a loop to separate values ...
I have a variable on the catalog form; Business Unit CFO Approver (value is cfo_approver). It's a reference to a table that has a list of the CFO's. In my workflow, I want to include the CFO as an approver. In a Approval - User activity, I used...
I'm trying to activate the text index for the "Asset Tag" column under Configuration Item table. The end goal is to allow my staff to use the global search function using our asset tag number.However in the Dictionary Entry page I am unable to change...
To preface, I got really frustrated and sat down and watched all three of the intro to jelly videos referenced in the wiki. I think what I want is probably simple (as simple as jelly can be...), but I'm stumped and was wondering if someone could help...
This is my current script:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="jelly:core" xmlns:g2="glide"> <g2:evaluate var="jvar_position_id" jelly="true"> var cart = jelly.sysparm_cart_na...
Hi all,I'm using this mail script to capture variables for a catalog item to be sent in a notification:printVars(); function printVars() { template.print('<b>Catering Request Details</b>\n'); var cv = new GlideRecord('sc_item_option_mto...
