How to send a notification to the assignment group?

[ArpitaVK]

Hello All,

I have 3 level approval for exception management. Each approval level assignment group has its own group email. I want to send a OOB Notification for each level of approval. The Notification is on Approval [sysapproval_approver] table and trigger conditions is on Record Inserted or updated and inserted is checked. Currently, for each approval request record, the notification is being triggered i.e. suppose a Level 1 group has 5 members, then 5 approval requests are being created and likewise, 5 Notifications are triggered to the group email. But the requirement is the Notification should be triggered to the respective group email, only once for each level of approval. How to configure the trigger condition for that? Or is there any other way to do this?

Thanks in advance!

[Sohithanjan G]

Hi @ArpitaVK 

To send notification only to group members, uncheck the checkbox 'Include members' in the group record. Send notification to group email.

[ArpitaVK]

Hello @Sohithanjan G,

Thank you for quick response! I don't want to send the Notification to the individual group members; instead I want to send it to the group email. The email is sending to the group email as of now. The issue is the count of notifications triggering for that level of approval.

As a side note, Include member is unchecked.

Thank you!