How to send an approval to diferent people based on different Service Catalog Category?

The Matrix
Tera Contributor

2 hours ago

Hi All,

I'm working on a Catalog Item and one of the requirement is to send the RITM for approval to different people based on different  Sevice Catalog Category value. 

Which workflow activity should I use here? 

 

Thanks!

 

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

an hour ago

Hi @The Matrix 

You can use the Get Catalog Variable and, based on the variable value, condition the approval.

 

https://www.servicenow.com/community/developer-forum/trigger-approval-dynamically-from-a-list-type-f...

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yashkamde
Tera Guru

an hour ago

Hello @The Matrix ,

I would recommend you to use the Decision tables for that..

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Ankur Bawiskar
Tera Patron

an hour ago

@The Matrix 

you can use Workflow User Approval Activity and use advanced script

then set the user based on category

answer = [];

var cat = current.cat_item.category.getDisplayValue();

if (cat == 'Office')
    answer.push('userSysId1');
else if (cat == 'Software')
    answer.push('userSysId2');

AnkurBawiskar_0-1769072994039.png

 

If you are using flow designer then you can use scripted approvals and set the approval dynamically

Scripted Approvals in Flow Designer with Flow Variables 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tejas Adhalrao
Tera Guru

14m ago

Hi @The Matrix  ,

Use Flow Designer  - Table: Requested Item (sc_req_item)  

                                     - Trigger: When RITM is created 

 

                                      2) use flow action - if -else 

                                           (Inside each condition, add: Ask for Approval)

                                        If Category = Hardware →  send approval to Hardware Approver 

                                       If Category = Software → send approval to Software Approver 

                                       If Category = Access → send approval to Access Team

 

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

 

 

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