How to send an email just by clicking on the hyperlink in a received email?

yogesh15dd · ‎07-29-2016

hi,

As soon as i click on a hyperlink which is there in an email received from Service Now , it should send an email to one more email address.

I wrote the following in the email script, when i click on the hyperlink "Send email" , it opens an email sending pop up box, where i have to click on "Send" button again.

var mailLink = '<a href="mailto:myinstance@service-now.com?subject= Re:&body=">Send email</a>';

template.print(mailLink);

any idea how to do this?

Regards

Yogish

Chuck Tomasi · ‎08-02-2016

Hi Yogesh,

Processors would be a great way to do it. That would be a good use case for them. Don't forget to check your ACLs. The type field has a specific choice for securing processors.

Check Episode 19 of TechNow: Let's Process the Power of Processors | TechNow Live Expert Chat

Processors

View solution in original post

yogesh15dd · ‎07-29-2016

hi Deepak,

Yes, i'm thinking of sending the emails directly to SN back on one click and perform actions in inbound actions.

Email content will be hardcoded in the link, basically users don't want two step procedures when they click on links.

In fact if you observe the step 5 (screen shot above), they want to go to the SN purchase order form only when they want to change something.

Thanks

Yogish