How to send an email notiffication to assigned to based on Follow up date in flow designer

Bala13 · ‎03-20-2022

HI,

In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.

Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.

Issue is, email notification is not getting triggered. Please help me with this.

Please help me with the request above and do the needful.

Ankur Bawiskar · ‎03-21-2022

Hi,

Something like this

1) flow triggers when Follow up field Changes and IS NOT EMPTY

Run trigger -> For each unique change

2) then use Wait for Duration flow logic

3) then use IF activity to check assigned to is empty or not and based on that include assigned to or group in Send email activity

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-21-2022

I hope I have provided enough support and guidance and you can take it from here

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bala13 · ‎03-21-2022

Hi Ankur,

Any update please?

Uncle Rob · ‎03-21-2022

Dude, did you even read his last reply?