Notification email script - check user role and redirect to service portal ticket form or backend

[karishma4]

Hello,

My requirement is to redirect users based on roles from notification to service portal or backend. I wrote below email scripts but it is not working. and i am not getting anything while previewing the notification.

nNot getting anything while previewing

[Ankur Bawiskar]

Hi,

update line 8 as this and don't dot walk to name

getUserByID(current.requested_for)

also try to add gs.info() statements to check and debug

Regards
Ankur

[karishma4]

Hi Ankur,

Updated as per your suggestion. However i am not getting log itself.

[Ankur Bawiskar · Accepted solution]

Hi,

please query sys_user_has_role table with your requested for and role and then use if statement

Regards
Ankur