How to send an incident for approval.

[VIKAS MISHRA]

I have created one new choice "Approval" for field state in incident form. 

Now as per the requirement whenever analyst change the state to "approval" then this incident should go for an approval.

# Approval can be sent to a group or a user.

# In the related list of incident a record should be generated though which we can see for whom approval its waiting.  

# The User how has to approve the incident should get an email to approve this and also have one module in servicenow where he can see all the tickets which has be to be approved by him (what is that module name)?

Please suggest!

[RaghavSh]

Create a flow designer to generate approvals on the incident table.

Once the approval is generated, it will be visible in approval-related list, you can configure the related list to show approvals on the incident.

Emails can be created in notifications based on your conditions

[VIKAS MISHRA]

Thanks for your respond, 

Now i just want to know what are the total ways to achieve this.

is there any other way to achieve the same but not through flow designer.

[RaghavSh]

You can also use workflows and all server side scrips like BR or UI actions but here the scrips are not recommended and in flow designer or workflows we have dedicated activities to trigger approvals.

Through scripts you will have to set some backend fields on approval table which we usually dont care about and are taken care by wf or flow designer activities automatically. so for approvals always refer these methods

[RaghavSh]

@VIKAS MISHRA pls feel free to mark this answer correct/helpful if this helps.