How to send base64encoded attachment with multipart data format from ServiceNow to TOPDESK tool

[saikatmitra6919]

Hi Team,

How to send base64encoded attachment with multipart data format from ServiceNow to TOPDESK tool. Any advise with coding example will be appreciated.

[JoelL2]

Do you have any screenshots ? 🙂

Building the multipart for TOPdesk is new to me.  I am unsure on how the boundary part need to be built correctly with the file data.

[JoelL2]

I complicated it with boundary etc... and did not note the RED text in the instructions...

1.  create NEW  "action". give it a name.

2. when action is created define INPUTS

When inputs is defined.
3. Define connection details. (not documented here on how to do this.)
NOTE: the "BASE URL:"

Note: a way of defining the resoource url part. (this is combined with the base url).
Note:  "POST" http method.

4.  Do not define header. it will not work if it is defined.

Note: no header.

Note: "Multipart".
Note: "File"   AND  contenttype and filename "from attachment".

Note: point out to the input defined in step 2.

OUTPUT  add some output variables storing REST message results.
they can be used in the calling flow.

Save and "publish" the action.

testing:
create a flow that is triggered on insert  "after" on the  sys_attachment table.
then add the action created.   test on a attachemnt and see the results.
a. 

b.

c.   press "steps" to see the actual data of the rest action results.