how to send email with preferences to vip users

[hans_raj]

I have a requirement where I have a group of VIP users and no VIPs should receive any mail from Servicenow

Now for example, if

1) User Alpha says he only wants mail for change requests, then he should only receive mail for change requests.

2) User Beta says he needs only mail for an incident, then he should get only mail for the incident assigned to him.

3) User Gamma says she doesn't want any email from servicenow, so need to consider this as well for exceptions.

How can we achieve this?

Thanks in advance.

[AshishKM]

Hi @hans_raj , 

You can disabled the user's preference for notification for VIP users.

User table has this notification column, you can write a logic to disable for all VIP users.

-Thanks,
AshishKM