How to send notification to multiple email ID's of a same person.

Ashwini8 · ‎03-16-2021

Hi All,

We have a requirement that when a notification is sent, suppose a user has 2 mail id's. then it should send the notification to both the email address.

In user form we have below fields, suppose alternative email id field is not empty then it should send notification to both the email id's. Please suggest some solution to implement this.

Thanks

Rogers Cadenhe1 · ‎03-17-2021

Create a business rule on sys_email before insert that adds each recipient's alternate email address to the Recipients field.

(function executeRule(current, previous /*null when async*/) {

	// get the current recipient(s)
	var emailTo = current.recipients.split(',');
	for (var i = 0; i < emailTo.length; i++) {
		// look for a user matching a recipient email address
		var userRec = new GlideRecord('sys_user');
		userRec.addEncodedQuery('email=' + emailTo[i] + '^u_alternate_emailISNOTEMPTY');
		userRec.query();
		if (userRec.next()) {
			// found one, so add their alternate email
			emailTo.push(userRec.u_alternate_email);
		}
	}
	// save the recipients
	current.recipients = emailTo.join(',');

})(current, previous);

View solution in original post

Mahesh Kumar3 · ‎03-16-2021

You can select all those fields which contains the email-ids/ users/ groups in the who will receive tab.

Alternatively you can also use Notification email script and set the recipients explicitly using script.

Best Regards,

Mahesh Kumar

Ashwini8 · ‎03-17-2021

Hi Mahesh,

I have both the email id's and i have selected my name in "who will recieve". Still its not working. Can you please check.

Mahesh Kumar3 · ‎03-17-2021

Maybe you can try triggering notification using an event and then from the event send parameter as comma separated emailIds and channge the notification trigger condition to event and check Event param1 contains receipient.

Try this way. Hope it may help.

Regards,

Mahesh Kumar

Ashwini8 · ‎03-17-2021

Hi Mahesh,

Can you please suggest the mail script how to achieve this?