How to send notifications to an email address obtained through Virtual Agent using the Subflow's Sen
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09-10-2024 12:45 AM
I am setting up a Flow that triggers when customer information is obtained and a record is created through Virtual Agent. I plan to include several Subflows within this Flow and want to set up an Action to send notifications to the email address obtained from Virtual Agent.
I understand that the process would involve:
- Using the "Get Catalog Variables" Action to retrieve the email address from the form variables.
- Sending an email using the "Send Notification" Action with a template.
However, I am unable to find the section in the Notifications Email template where I can configure a script to use the variable for the recipient.
If anyone knows how to achieve this, could you please provide guidance?
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09-10-2024 01:16 AM
You can create a notification triggered by an event, and within the flow designer you can fire that event in the step of your need.
No AI was used in the writing of this post. Pure #GlideFather only
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09-11-2024 07:32 PM
Thank you for your response.
I have figured out how to retrieve an email address from a variable in a Subflow Action.
Is it possible to set that email address as the recipient from the Notifications email template?
I can’t find where to set a script for the recipient.
Or is it possible to set it from an Email Script?
