How to send notifications to multiple users in create event?

[Ed23]

Hello,

I would like to know how I can send messages to multiple users using "create event" activity, for example.

If the sla reaches 50%, a notification is sent to the assigned user, when it reaches 80% a notification is sent to the assigned user and to user A, the second user who receives the notification will change depending on the assigned group. If the group is "Production" and the sla reaches 80%, a notification is sent to the assigned user and user B. If the group is "Security" and the sla reaches 80%, a notification is sent to the assigned user and user C.

Thanks.

[BALAJI40]

Hi,

use the parm1 and parm2 in the create event queue activity.

Mention the user sys id's on each parameter and in the email notification, under whom send section check both event parm1 and parm2.

Note: If you want to send notification to all the group members then just mention the group sys id.

[Ed23]

Hello Balaji,

Can you please give me an example?

Thanks.

[Voona Rohila]

Check your event activity if recipients are passed from param1/param2.If yes then you can send any number of users as per your requirement from parm1/parm2.

if recipients are configured in notification then you can add more users in notification itself.

Let us know if you need help in configuring, also share create event activity screenshot.

[Ed23]

Hello Rohila,

Can you please give me an example?

Thanks.