How to send notifications to multiple users in create event?

Ed23
Tera Contributor

Hello,

I would like to know how I can send messages to multiple users using "create event" activity, for example.

If the sla reaches 50%, a notification is sent to the assigned user, when it reaches 80% a notification is sent to the assigned user and to user A, the second user who receives the notification will change depending on the assigned group. If the group is "Production" and the sla reaches 80%, a notification is sent to the assigned user and user B. If the group is "Security" and the sla reaches 80%, a notification is sent to the assigned user and user C.

Thanks.

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1 ACCEPTED SOLUTION

Hi Ed,Try this in Param1

(function() {
return current.task.assigned_to + ",xyz@gmail.com";
}());

 

you can also add in your notification directly ( Note that every time this notification is triggered the user will be included in recipients)

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Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

10 REPLIES 10

Glad to know that my response helped.

Please mark response helpful as well.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP