Hello @vamshi2,
In my case, I am using 3 notifications. But if you prefer using one notification.
You can fire an event instead of Notification. Please follow below steps:
- Create an event from your Event registry from
System Policy > Events > Registry (I am naming it event_name in this example) - Adjust the trigger on the notification so that the trigger is based on your event and select the event you created (event_name)
- Recipient should be Event parameter 1 ("Who will receive" section)
- On your Flow, use "Fire Event" Flow Action instead of "Send Notification"
Drag and Drop your record from the trigger to the Record field
Set the recipient in "Parameter 1" (Examples: requested_for, caller ....)
Set the number of days in "Parameter 2" (Examples: 5, 2 ...) - Back on your Notification content, you can use the following whenever you want to get the number of days:
${event.parm2}
So for the 3 times within your flow, you will be firing the same event (which is triggering the notification) but each time, there would be different second parameter.
I hope this helps!
Hi @vamshi2,
Please follow below instructions. we have this up and running without an issue:
- Create a flow which triggers when State changes to Pending.
- You can then implement your logic as in:
- In Step 11:
You can update your record by setting is to Closed/Resolved (As per your requirement)
- In the Wait For Condition:
You can simply have there: State "IS NOT" Pending.
The screenshots I shared are for a flow sending reminders for records which are in Pending, it sends an email every 24 hours for 3 days. If the states does not changes for 3 days, the ticket is updated to have a comment added and state set to "Closed".
Hello @vamshi2,
In my case, I am using 3 notifications. But if you prefer using one notification.
You can fire an event instead of Notification. Please follow below steps:
- Create an event from your Event registry from
System Policy > Events > Registry (I am naming it event_name in this example) - Adjust the trigger on the notification so that the trigger is based on your event and select the event you created (event_name)
- Recipient should be Event parameter 1 ("Who will receive" section)
- On your Flow, use "Fire Event" Flow Action instead of "Send Notification"
Drag and Drop your record from the trigger to the Record field
Set the recipient in "Parameter 1" (Examples: requested_for, caller ....)
Set the number of days in "Parameter 2" (Examples: 5, 2 ...) - Back on your Notification content, you can use the following whenever you want to get the number of days:
${event.parm2}
So for the 3 times within your flow, you will be firing the same event (which is triggering the notification) but each time, there would be different second parameter.
I hope this helps!
