Developer

Direct User Role assignment to happen in background

Is there an option to move direct user role assignment (sys_user_has_role) to happen in background, similar to how it works when a user or a role is added/removed from a group when "glide.ui.schedule_slushbucket_save_for_group_roles" is set to "true...

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upload pdf from servicenow to Third party application

I'm having trouble sending an attachment. Despite setting the attachment format to multipart/form-data, I still can't get it to work. Could you please briefly guide me on this? Content-Type: multipart/form-data; boundary=test--testContent-Disposition...

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record producer field mapping

In my Record Producer, there are variables called as request type and request subtype. I have created them manually, when I am saving the record, those fields are not getting mapped to the request and request sub type field in backend table.However ...

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To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

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[How To] ATF Server Side Script Step for Change Risk Assessment

After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...

Article
Automated Test Framework
Scripting and Coding

Attachment variable on flow

Hello teamI have a catalog item related to inventory management. The catalog item includes an attachment variable where users are required to upload a picture of the PC.The catalog item creates a record in a custom table that contains an Image column...

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Servicenow Oauth token API giving 401 access denied

I use this API <instance_name>.service-now.com/oauth_token.do with grant_type as refresh_token.This API is used in order to refresh the access_token every time it expires. I was of the opinion that if this API results in 401 Unauthorized access with ...

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Automating Update Set scan for Instance Scan

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan is one of the most recent additions of new applications within ServiceNow. A powerful application with which you can interrogate your instance,...

Article

Multi-provider SSO with system properties.

In my work, we setup our instance to use SAML SSO in the multi-provider SSO with our company's IDP. Do we still need to enter values in these system properties:glide.authenticate.sso.saml2.idp_authnrequest_urlglide.authenticate.sso.saml2.idpOur SAML...

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Where is the Legal External Storage Core flow?

In the documentation for 'Workflows in Legal Service Delivery' it mentions "The Legal External Storage Core flow for storing documents in external storage systems is installed with Legal Request Management" but I do not have this flow in Process Aut...

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Set default font face in TinyMCE

Hello everyone, many ServiceNow developers have encountered the problem of why you can't change the default font size in tinymce (html fields). The default size is 8pt and there are several ideas, including a few articles from ServiceNow, one of whic...

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Confirgure Cell Context Menu in Project Workspace

Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...

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ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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RIDAC Record on Strategic Portfolio Workspace (SPW)

Hi all, As a business requirement, I want to populate the RIDAC records on Strategic Portfolio Workspace in ServiceNow. Also, while searching for this requirement, I've found one image in which the RIDAC record is clearly visible on SPW, but once I a...

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Use of Client script on MRVS

I have a requirement where a variable named country is present in MRVS and if the value of this variable changes to germany then few set of questions should populate on record producer. Additionally removing the row containing the country as germany ...

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