how to send the survey notification.

[Bhargava4]

Hi ,

we are using resolve notification for a survey also. I put the survey link in resolving notification but not working  

how can I put survey link in resolving notification

[antin_s · Accepted solution]

Survey instance (asmt_assessment_instance) for the user needs to be created before you can refer the Survey URL in the Incident Resolve Email notifications, because Survey URL has the sys_of the instance. Survey instance is available only after the Survey trigger condition is invoked. That's why I suggested to include the Incident # in the Survey Email. You may modify the Survey Email to look like an Incident Resolve Email and refer all incident related fields. As a

As a workaround, you can create the instance and related Assessment Instance Question (asmt_assessment_instance_question) records, and use the instance URL in the mail. But I would suggest the first option (using Survey Email).

Thanks

Antin

PS: Hit like, Helpful or Correct depending on the impact of the response

[antin_s]

Hi Bhargava,

If my reply answers your questions, can you please mark it as 'Correct' to help the community.

Thanks

Antin

[Bhargava4]

Yes, Antin

I did't find the correct answer button.

[antin_s]

Please try this URL - how to send the survey notification.