how to send the survey notification.

Bhargava4 · ‎07-12-2017

Hi ,

we are using resolve notification for a survey also. I put the survey link in resolving notification but not working

how can I put survey link in resolving notification

antin_s · ‎07-13-2017

Survey instance (asmt_assessment_instance) for the user needs to be created before you can refer the Survey URL in the Incident Resolve Email notifications, because Survey URL has the sys_of the instance. Survey instance is available only after the Survey trigger condition is invoked. That's why I suggested to include the Incident # in the Survey Email. You may modify the Survey Email to look like an Incident Resolve Email and refer all incident related fields. As a

As a workaround, you can create the instance and related Assessment Instance Question (asmt_assessment_instance_question) records, and use the instance URL in the mail. But I would suggest the first option (using Survey Email).

Thanks

Antin

PS: Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

sachin_namjoshi · ‎07-12-2017

Hi

Below post has solution to your question

Add Survey Link to Incident Closed Email

Regards,

Sachin

Bhargava4 · ‎07-12-2017

Thanks Sachin,

Can you explain clearly,it is very helpfully for me .

antin_s · ‎07-12-2017

Hi Bhargava,

I can think of the following 2 options.

1. Including the Incident Details in the Survey Email sent based on Trigger Condition. I have explained it here on how to access the incident in survey email - Getting the Incident number in the survey email sent to the user

2. Make the Survey as Public and include the Public Survey URL in the Incident Closure mail.

I would suggest option 1 as the reference between survey, incident and trigger condition are maintained.

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

Bhargava4 · ‎07-13-2017

Hi Antin,

we are sending an Email notification when incident is resolve , So i include the survey link in Incident resolve notification.

We are using service portal, this link open for end user also