How to set a checkbox field to checked on the incident form which is getting filled by a template?

[snow_beginner]

Hello,

I have created a record producer and it is to log faults so when you submit it from the portal an incident is created.

Certain fields on the incident form are set to auto-populate (such as impact, urgency etc). I achieved that through creating templates and then adding the templates in the script of the catalog UI Policies of the record producer.

All is working fine from the templates and the fields are getting populated, except the field 'customer sensitive data' on the incident form. I have set it to true in the template but when I raise an incident that field becomes read-only rather than checked. What should I do?

[Kev9]

Hi,

You can use map to field on record producers to update fields on the form.

The option is in the variable.

eg. if you want a single text field to populate the Short Desription on the field, check the map to field box and select 'Short description'

It basically matches the names of the variable to the field on the table.

Regards,

Kev