How to set Additional Comments field mandatory to fill, whenever incident moved to canceled state.

[Community Alums]

I have the following requirement:

Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.

Let me know how it could be done, Thanks.

[Ankur Bawiskar]

@Community Alums 

for your below requirement why won't before update BR won't help?

Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@HrishabhKumar 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Simran Gadodiya]

Hi @Community Alums 

You can try onChange Client Script when the State changes:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	if (newValue == 8 ) { //Cancelled
		g_form.setMandatory('comments', true);
	} else {
		g_form.setMandatory('comments', false);
	}
}

If this resolve your problem please mark it as helpful and accept the solution.

Thank You!