How to set Additional Comments field mandatory to fill, whenever incident moved to canceled state.

HrishabhKumar
Kilo Sage

I have the following requirement:

Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.

 

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HrishabhKumar_1-1743771097873.png

 

Let me know how it could be done, Thanks.

10 REPLIES 10

@HrishabhKumar 

for your below requirement why won't before update BR won't help?

Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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