How to set Additional Comments field mandatory to fill, whenever incident moved to canceled state.
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04-04-2025 05:52 AM
I have the following requirement:
Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.
Let me know how it could be done, Thanks.
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04-07-2025 12:31 AM
for your below requirement why won't before update BR won't help?
Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader