How to set assignment group from incoming email from outlook through flow designer to create story??

[Divya K1]

Hi All,

how to set assignment group  incoming email from outlook through flowdesigner to create story record ?

Guide me

[Appanna M]

Hello @Divya K1 ,

You can follow the general steps below:

1. You can create a flow and the trigger condition must be inbound email.

2. Create a custom action/OOTB action to parse the email body and retrieve the assignment group value in an output variable.

3. Create a story record and assign the output variable to the assignment group. 

Please Mark My Answer as Helpful and Accept as Solution, if you find this article helpful or resolves your issue.

[Divya K1]

Hi Appanna,

As i am new to flow designer, can u elaborate futher with the screenshots  or steps for the below points :

2. Create a custom action/OOTB action to parse the email body and retrieve the assignment group value in an output variable.

3. Create a story record and assign the output variable to the assignment group. 

Thanks