How to set catalog item Deliver time using Flow Designer for Service Catalog

Pawe_ Pawe_kie1 · ‎03-03-2020

Dear Community,

I have an issue with setting Delivery time for catalog items.

On my current project we decided to use Flow Designer for configuring catalog items' flows. I know how to set this value using Workflow Editor like in the below community thread with the answer provided by Chuck Tomasi:

https://community.servicenow.com/community?id=community_question&sys_id=1b7b8361db9cdbc01dcaf3231f96...

Unfortunately it seems that Flow Designer has a little bit different philosophy. Is there any way to display value from catalog item definition instead?

Kiera · ‎08-09-2022

In Flow designer, navigate to the catalog item's flow and select the 3 dots in the top right hand corner and go to 'Flow Stages'.

Add a new stage and name it appropriately (eg 'Fulfillment'), setting the Duration to whatever you want your delivery time to be.

This value will now display in the catalog item form.

Hope this helps.

Edit: Make sure to add this as a stage in the flow also by hovering between actions before clicking the + and selecting the stage

View solution in original post

Florian Korbmac · ‎04-17-2023

Is there a way to specify a variable for the time or can I just specify an absolute time there?

Akash38 · ‎04-05-2024

What if I have a single Flow designer for multiple catalog items and each catalog item has a different estimated delivery?

Please comment

KaareMarquardt · ‎02-10-2025

Did you ever find a solution to this?
I also use same flow for multiple items with different delivery dates

nayanmule · ‎04-02-2025

But how can we set a schedule for this ?

Jan Kolodzinski · ‎11-18-2024

Anything changed? Is there solution for this problem?