How to set Child Cases related list as default instead of manually setting Child Cases in CSM

[ServiceNow Use6]

Hi,

I have a requirement, which says 'if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW'. 

This is what I have done till now. Picture1 it is a parent case which has one child case. By Default, when I click on the blue arrow, it was showing me SLA (which is default), so I click on the Hamburger icon and select Child Cases. But, we cannot select it every time, so I want to set it to Child Cases by default. Kindly help.

Regards

Suman P.

[jcmings]

According to the docs, "the platform remembers [the related list you've selected as a] preference and displays the last selected related list for each table when you open another hierarchical list within that table." I am wondering if you're seeing "Child Cases" as greyed out because it's been set as the default?

[ServiceNow Use6]

Hi @jcmings,

In the related list of parent, the first one is greyed.

Regards

Suman P.

[jcmings]

Is it greyed out because it is currently the active related list? 

I can offer you another alternative, which is a workaround for what you're trying to do: group by Parent on the case table; this creates a version of the expand/collapse container that you're looking for. If you created a new Module with this grouping established, it could sort of satisfy your requirement.

Best of luck!

[Vishal Jaswal · Accepted solution]

Hello @ServiceNow Use6