How to set Child Cases related list as default instead of manually setting Child Cases in CSM

[ServiceNow Use6]

Hi,

I have a requirement, which says 'if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW'. 

This is what I have done till now. Picture1 it is a parent case which has one child case. By Default, when I click on the blue arrow, it was showing me SLA (which is default), so I click on the Hamburger icon and select Child Cases. But, we cannot select it every time, so I want to set it to Child Cases by default. Kindly help.

Regards

Suman P.

[ServiceNow Use6]

Hi @Vishal Jaswal,

This is what exactly I did already. You made me confirm it. It is working well.

Regards

Suman P.

[Vishal Jaswal]

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