How to set Child Cases related list as default instead of manually setting Child Cases in CSM

ServiceNow Use6 · Monday

Hi,

I have a requirement, which says 'if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW'.

This is what I have done till now. Picture1 it is a parent case which has one child case. By Default, when I click on the blue arrow, it was showing me SLA (which is default), so I click on the Hamburger icon and select Child Cases. But, we cannot select it every time, so I want to set it to Child Cases by default. Kindly help.

Regards

Suman P.

Vishal Jaswal · Monday

Hello @ServiceNow Use6

Hope that helps!

View solution in original post

ServiceNow Use6 · Monday

Hi @Vishal Jaswal,

This is what exactly I did already. You made me confirm it. It is working well.

Regards

Suman P.

Vishal Jaswal · yesterday

@ServiceNow Use6 Requesting you to close this thread by accepting solution(s) (you can select multiple) so that it helps our fellow community members and ServiceNow learners.

Hope that helps!