How to set Contact Type to Self-Service when Ticket Submitted in Portal

[Chris Sanford1]

I would like to use the contact type field to track when tickets are submitted in the portal. Is there any easy way to set the contact type to a particular value such as 'self service' when it comes through in the portal?

I have read existing posts which discuss doing it in the record producer script, but what if I am not using a record producer but instead just using the 'form' page/widget?

[Matthew Smith]

From my limited understanding I think that's correct. You could choose to hide this via an onLoad or UI Policy though and the g_form.setValue should still work.

[dianemiro]

Hi Chris,

You can set this directly on your record producer.

current.contact_type = 'self-service';

Regards,
Diane

[Tejaswini9]

Hello @Chris Sanford ,

I am also stuck in the same level, we need to report on the catalog items submitted from the portal and normal UI.

Please help me on this, if you happen to find a solution for this.

Many thanks in advance.

Thank you