How to set default start page based on role/group

BlueMani
Tera Contributor

Hi, All


I want to set a configurable workspace as default start page/landing page shown after user logged in to the instance. And the landing page will be shown based on user's role/group. However, I've tried many solutions from existing community questions but none of them worked.

 

Here are solutions I've tried:

 

1)creating a my_home_navigation_page property in user preference,but it can only set landing page for all user/ one user.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683955

 

 

2)changing values of glide.login.home and glide.home.page and selected read roles but it changed landing pages for all user.
https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/c...

 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/c...

 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/t...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693998

 

 

3)setting it in Landing Pages module but didn't work at all.
https://www.servicenow.com/community/developer-forum/how-to-set-default-landing-page-based-on-role/m...

 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/workspace/task/set-...

 

 

Can anyone please tell me a way that still works now?

 

Thanks in advance for any good advice.

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @BlueMani ,

 

This is not possible based on group/roles, but only possible pr. person or for all. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

14 REPLIES 14

Service_RNow
Mega Sage

Hi @BlueMani 

please make order 0 your landing pages then it will come to set a default landing page-

https://www.youtube.com/watch?v=NjvDtO5U8X0&t=653s

 

RamSingh_0-1709094039021.png

Please mark reply as Helpful/Correct, if applicable. Thanks!

 

Full article https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-service-operations-workspace-landing-page/ Connecting the new visualization to the My Work / My Team's Work drop down: https://youtu.be/kc7UQ-61AXQ

Hi @Service_RNow,

Thanks for replying.

 

Order of workspace landing page has already been set to 0 by default.
Looks like this solution is to set the landing page after entering the workspace. I'm looking for the solution for setting workspace as landing page after user logged in to the instance.

Hi @BlueMani 

please follow the link it will helpful to you

specific-agent-group-sow 

Please mark reply as Helpful/Correct, if applicable. Thanks!

Community Alums
Not applicable

Hi @BlueMani ,

  1. Navigate to All > Workspace Experience > Administration > All Workspaces.
  2. Click on your workspace.
  3. In the Landing Pages related list, set the value of the Order field of the landing page that you want to set as the default to minimum.
    Note: The landing page with the minimum order value is considered to be the default landing page.
  4. (Optional) Verify the default landing page assignment by navigating to Workspace Experience > Workspaces > Agent Workspace Home.
    The default landing page opens.