How to set different short descriptions for catalog items based on the roles

bhargavi143
Tera Contributor

‎12-11-2023 07:14 AM

Hi,
In my company one of the catalog item shows different short descriptions based on roles.
For ex: For Non ITIL users the short description is showing different to ITIL uses.
Its showing without open the request form as well,
How it possible?
Please check the below screenshots for reference purpose:
For ITIL Users:

bhargavi143_0-1702307381605.png

For Non ITIL users

bhargavi143_1-1702307605654.png

Please help me

Thanks,
Bhargavi.


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2023 07:59 AM

Hi @bhargavi143 

 

My knowledge say it is not possible, but what you can do create 2 separate Catalog item and change the short description and put the user criteria as per role. 

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