SLA

yardenKrispel
Tera Contributor

‎12-11-2023 06:40 AM

why its not work ? 

yardenKrispel_0-1702305487320.png

When I open an incident it shows me that an SLA is running, but in an email I don't receive the notification

 here on incident 

yardenKrispel_1-1702305627800.png

 

but after 2 minuts its not appear in email script

0 Helpfuls
  • 169 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2023 06:43 AM

Hi @yardenKrispel 

 

So you want as soon as SLA attached you get email, for this you need to configure the notifications. Please check is OOTB notification added or not?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

‎12-11-2023 08:01 AM

Hi @yardenKrispel ,

 

is this in your PDI og in a produktion instance?

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls