How to set dynamic data in UI message?

[joyceelynn]

my requirement is to show the message The article <article number> has been retired. when article is retired but currently its showing Knowledge record not found

in the knowledge content widget there is this part in server script

else{
data.messages.INSUFFICIENT_PREVILEGES = gs.getMessage("You do not have sufficient privileges to access this knowledge item");
data.messages.RECORD_NOT_FOUND = gs.getMessage("Knowledge record not found");
}

i replace the 'Knowledge record not found' by using system ui messages key = 'Knowledge record not found' and message 'The article {0} has been retired' but {0} should be dynamic showing the current knowledge article number

How to do this without modifying the widget server script?

[Ankur Bawiskar]

@joyceelynn 

try this and see if it works

else{
data.messages.INSUFFICIENT_PREVILEGES = gs.getMessage("You do not have sufficient privileges to access this knowledge item");
data.messages.RECORD_NOT_FOUND = gs.getMessage("The article <a href={0}>{1}</a> has been retired");
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Martin Friedel]

Hello,

try to replace row 200 (as is in your image) in your server script with this code:

data.messages.RECORD_NOT_FOUND = gs.getMessage("article.retired.message", knowledgeRecord.number);

As I understand from row 195, you have knowledgeRecord object populated so it should has also number.

Next make sure you have created new record in Messages table [sys_ui_message]:

Key: article.retired.message

Language: English

Message: The article {0} has been retired.

Official ServiceNow documentation: GlideSystem | getMessage(String messageID, Object args) 

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

[joyceelynn]

Hi @Martin Friedel ,

I cant edit the server script as its OOTB widget & requirement is not to clone this widget as well hence my ask is how to update without modifying the widget server script

[Martin Friedel]

Unfortunately I believe it is not possible without customizing the widget as you need to pass article number dynamically from widget to UI message.

[Juhi Poddar]

Hello @joyceelynn 

To meet your requirement, you need to modify line 200 in the server script:

data.messages.RECORD_NOT_FOUND = gs.getMessage("The article {0} has been retired", [knowledgeRecord.number]);

• Here, {0} dynamically retrieves the article number from the second parameter: [knowledgeRecord.number].
• The second parameter must be an array, where {0} will automatically reference the first element, ensuring the message renders dynamically with the correct article number.

To learn more about the second parameter refer to the article: gs.getMessage() - The Second Parameter

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar