How to set field focus on catalog item through UI Policy script

[dyc]

Hi all

I am trying to set field focus on a catalog item I am creating for the Service Catalog.   I have a UI Policy script that runs when FIELD1 = YES, and I want the cursor to be placed in FIELD2.     The script runs & works when I use the   "TRYIT" button... but gives various messages when I run it from Internet Explorer or CHROME.

- when I use the field name from the catalog item in the UI Policy script...

var tmp1 = g_form.getControl('client_new_name');  

tmp1.focus();

- I get IE msg: TypeError: Unable to get property 'focus' of undefined or null reference

- I get Chrome msg: TypeError: Cannot read property 'focus' of null

- when I use the SYSID in my script

var tmp1 = g_form.getControl("IO:8407782cdb234340b2acdd0b5e961913");  

tmp1.focus();

- I get IE msg... focus not implemented for IO:8407782cdb234340b2acdd0b5e961913

- nothing pops up on CHROME

What do these error mean.   I searched hi & low in the communities but nothing works on either IE or CHROME browser.   Please help me

thanks... dave

[Rajesh Mushke]

Hey David,

Please Refer below Threads might be helpful to you:

How to set focus on mandatory fields if they are not filled?

modifying form focus

[dyc]

Hi Rajesh

I reviewed and tried a couple of the scripts that were documented in the 2 Community posts.

When I made & saved the different "focus" script changes in the UI Policy… every combination of "focus" script I tried and tested with the "TRY IT" button…. The field focus worked.

When I tried from the Internet Explorer and Chrome browser, none of the field focus script work on IE & Chrome. This error message pops up on both browsers… There is a JavaScript error in your browser console. When I went to the DEV TOOL of each browser, both showed different messages

I don't understand why the "TRY IT" button works, but errors out when I test the catalog item from the Service Catalog home page. It is 2 lines of code… to place the cursor to another field.

Do you have any other ideas.

Regards

David Chan

Office (416) 502-7122