How to set incident Caller as sender (FROM) in notification

jugantanayak
Tera Guru

‎05-20-2024 05:51 AM

Hi,

I have a requirement  to set incident Caller as sender (FROM) in notification. One script i have written but it seems it's not working.

 

Script:

(function(){
    var callerEmail = current.caller_id.email;
    if(callerEmail){
        email.setFrom(callerEmail);
    }
    else{
        email.setFrom('no-reply@example.com');
    }
   
})();
jugantanayak_0-1716209372515.png

 

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Gangadhar Ravi
Giga Sage
Giga Sage

‎05-20-2024 05:57 AM - edited ‎05-20-2024 05:58 AM

this should work.

 

if (email.origemail == '[email_address]') {
        var arrSubject = email.subject.split(' : '); //need to include the 
        var gr = new GlideRecord('sys_user');
        gr.addQuery('user_name', arrSubject[1]);
        gr.query();
        if (gr.next()) {
            current.caller_id = gr.sys_id
        }
    } else {
        current.caller_id = gs.getUserID();
    }

Please mark my answer correct and helpful if this works for you.

 

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Community Alums
Not applicable

‎05-20-2024 06:04 AM

Hi @jugantanayak ,

 

Are you trying to send notification on behalf of caller? If yes please follow the below link 

 

https://www.servicenow.com/community/developer-forum/email-different-quot-from-quot-address-display-...

 

I started answering community questions recently. Please mark my answer as helpful if it helps you in any way.

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