How to set List view if the assignment group changes

Siddhi12
Tera Contributor

‎01-04-2023 02:08 AM

We have a requirement that for eg. If the assignment group is "ABC" then the assigned to field should be visible on list view .And if the assignment group is not "ABC" then the assigned to field shouldn't be visible on the list view. Can anyone help me with this like how can we set a list view based on change of any field .

Thanks in Advance!

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Sebastian L
Mega Sage

‎01-04-2023 03:03 AM - edited ‎01-04-2023 03:04 AM

You could maybe achieve it with using view rules and apply your conditions in there, but then you are forcing a view on the user and they can't change it: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723494 


Best regards,
Sebastian Laursen
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ricker
Tera Guru

‎01-04-2023 01:32 PM

Siddhi12,

What if the list has records with "ABC" as the assignment group and without?  What you're asking for isn't really possible...and why would you want to set the columns based on the values instead of what you're doing?

You could hide the value but the column would still be there for each row.

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