how to set mandatory on close notes field in requested item

[TMKAM]

I have created an UI Action "Cancel Request" button as per below in the requested item table and I want to add the existing scripts when the assignee clicks on the UI Action "Cancel Request" button it will force or set a mandatory to fill in the close notes comment.

How can I do script it and thank you.

Condition

current.approval == 'requested'

Scripts

current.state = '4';
current.approval = 'Cancelled';
current.update();

[pethumdesilva · Accepted solution]

Hi TMKAM

Create a new client script for RITM

type: onSubmit

in the script 

get the action (assume your UI action action name "cancel_request"

function onSubmit() {

 var action = g_form.getActionName();

   if (action != 'cancel_request')

      return;

// Close notes and Close code must be on the form   

   if (!g_form.hasField('close_notes'))

      return;

 g_form.setDisplay('close_notes', true);

   g_form.setMandatory('close_notes', true);

if (g_form.getValue('close_notes') == '')

      return false;   

}

Regards,

Pethum

[pethumdesilva · Accepted solution]

Hi TMKAM

Create a new client script for RITM

type: onSubmit

in the script 

get the action (assume your UI action action name "cancel_request"

function onSubmit() {

 var action = g_form.getActionName();

   if (action != 'cancel_request')

      return;

// Close notes and Close code must be on the form   

   if (!g_form.hasField('close_notes'))

      return;

 g_form.setDisplay('close_notes', true);

   g_form.setMandatory('close_notes', true);

if (g_form.getValue('close_notes') == '')

      return false;   

}

Regards,

Pethum

[TMKAM]

@pethumdesilva 

thank you for your solution and it is working as expected but how do I add a message to inform the assignee to put the message in the close notes.

thank you

[pethumdesilva]

Hi TMKAM,

Refer this article: https://servicenowguru.com/scripting/ui-info-error-message-cheat-sheet/

Regards,

Pethum

[Pavankumar_1 · Accepted solution]

Hi @TMKAM ,

try below script and give action name as reject_action and select Client check box.

Give onClick function name as reject() or any name must use same function on script.

function reject() {
	g_form.setMandatory('close_notes', 'true');
	var answer = confirm("Are you sure you want to Cancel Request?");
	if (answer == true) {
		gsftSubmit(null, g_form.getFormElement(), 'reject_action'); //MUST call the 'Action name' set in this UI Action
	} else {
		return false;
	}
}
if (typeof window == 'undefined') {
	current.state = '4';
	current.approval = 'Cancelled';
	current.setWorkflow(false);
	current.update();
}