How to set my custom created view by default for all the ITIL Users

[shaik_irfan]

Hello,

I created a View name it as 'ITIL Custom View' which i need to set it as default all the ITIL Users on Incident table. Can anyone please help me out with this 

[Shishir Srivast]

This should answer your query: 

Restrict view by role

[shaik_irfan]

Shishir,

I already tried that below is the script which i written in view rules advanced column:

(function overrideView(view, is_list) {

// Add your code here

//Force non-itil users to use the ess view
if (gs.hasRole("itil"))
{return answer;}
if (view.startsWith("ess"))
{return;}
// do not change view if it starts with sys_ (e.g. sys_ref_list)
if (view.startsWith("sys_"))
{return;}
answer = "New V"; // set the new view to answer
//answer = null; // set the new view to answer

})(view, is_list);

Am i doing anything wrong, when i impersonate ITIL User i still see Default View

[Inactive_Us1474]

(function overrideView(view, is_list) {

// Add your code here

//Force non-itil users to use the ess view
if (gs.hasRole("itil"))

{

answer = "New V"; 

return answer;

}
if (view.startsWith("ess"))
{return;}
// do not change view if it starts with sys_ (e.g. sys_ref_list)
if (view.startsWith("sys_"))
{return;}
//answer = "New V"; // set the new view to answer
//answer = null; // set the new view to answer

})(view, is_list);

This would return that view only if it is itil user. //View Rule

[shaik_irfan]

Thanks, I pasted your code when i impersonate i am getting null view 😞

I am getting for the users like ITIL, Admin role users