I checked schema map under tables and selecting incident bit even then, there is no hint/details of fields on incident table. Some fields are on incidenta d few other are from.task table Ex-what is the LOE field, it's purpose and necessity
When user clicks on My Requests and open a incident its showing My Request. How can i rename to My Incident
Hi Team , can anyone please help me with this question? Do you know if there is a way to attach files to incidents which the requestor/caller can't see? Like a "work note," but an attachment . Please provide steps and screenshots for better underst...
Hello, I am trying to set the subject from the email script.but the subject is getting empty while the email digest interval is active for 1 hourand if the email digest is inactive then the subject is working. The below image is defined as the email...
We have recently enabled HR Configurable Agent workspace in our development instance.On the case creation page in agent workspace, when we select the subject person, on selecting the user, the information about the user is displayed on a employee inf...
Popup - "To see Affected Install Base Items, click Refresh Affected Install Base Items” needs to be removed. We are getting the above Pop-Up on the top of Alert form globally.Need to disable this Pop-Up message for a particular Source.I have checked ...
Hi all, I can see an information banner on alert form - "To see Affected Install Base Items, click Refresh Affected Install Base Items". This banner is visible on the Alerts where CI is bind. I'm not able to identify where this is configured like - i...
Hi,This script will prompt the user with a string field. Is there any way to do the same just with a List type field reference to sys_user_group table?function onClick(g_form) { g_modal.showFields({ title: "Enter your reason", fie...
Hi All, What is this parameter defined in the step based fulfillment flow? does it have sth to do with SLA? I mean, what happens if I define SLA for this catalog item where delivery is different than the number defined here?
Hi,May I ask which API platform would be better (or future-proof)? I see a lot of discussion regarding these two platforms and have also heard about other platforms such as Apidog, Bruno, and Insomnia.I would love to hear more about the pros and cons...
Hi All, I recently came across the Data Filtrations module in ServiceNow. I'm wondering if ACL's with scripts can be replaced by Data Filtration, or if the script part of the ACL's, Including those using Script Includes, can be substituted with Data ...
Hi, I have to send out notifications for approvers, change task assignment group and change reviewers(custom). To achive this, which is a better/efficient/recommended way? creating a new workflow to send out notifications or creating a event to trigg...
Howdy, community. The question: "How to limit number of outbound requests performed with Rest Message (outbound http)?"The required result is really simple: we would like to block outbound http requests performed by Rest Message triggered by business...
Hi,As per below screenshot, I've 2 Multi Choice variables having below options. I wanted to show 'Create New Account' radio button only when user selects 'Azure Admin(ZA)' and other 2 options should be hidden. And for others options, all the 3 optio...
