How to set notification preferences for a group email address?

[MG Casey]

Ok, the setup:

• Incidents get assigned to a groups.
• If the group contains a group email, an email is sent to the group email (as opposed to the individuals) when the incident is assigned to them.
• Some groups in our system don't want to receive this email notification. Other groups may only want to receive this notification when it's a certain kind of incident being assigned to them.

If this were going to an individual user, an individual user could customize their "Incident has been assigned to you" notification preference to only send if the incident meets certain criteria.

How can a group email inbox do this (without hard-coding these conditions into the Notification or a business rule)?

[corina]

Hello,

Both the group   and the individual recipient use the same logic in the notification preference. The admin can input conditions under which the notification is sent, either scriptable or   by selecting them from the options provided oob.

http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Email_Notifications#Specifying_Who_Receives_the_Notificat...

[MG Casey]

Yep, that is all very clear.

However, I am not talking about setting up conditions within the email notification ("sysevent_email_action").

I am talking about setting up Notification Preferences, but not for a user, but for a group.

Within the Notification Preferences, an individual user can customize whether or not they're actually going to receive the notification (and to which device):

I want groups, by default, to receive the email notification. Then if a particular group doesn't like them, they could go in and edit the Notification Preferences for that group to only send the notification under certain conditions.

[corina]

Hello.

Thank you for the clarification. In this case I do not think this is possible, because ...who the group is to take decisions on when to send?

If you make the notification to send to the members of the group then each of the members can make their own choice as you already demonstrated above.

Is there any specific reason you would want to have the group filtering the notifications? I think you can open an enhancement request on this, but it is interesting to also understand the reason..

[MG Casey]

Yep the tricky part would be defining who has access to editing the notifications for the group email, but I think that could easily be solved by allowing the manager of the group access to that.

The reasons for it are the same reasons why any user would want to add conditions on receiving a certain type of notifications. Some notifications of a notification type are important, others not so much.

For now, I think the workaround is just for the group inbox to add Outlook rules to automatically move the desired types of notifications to a subfolder. It's not as clean, since you can't use the Condition Builder to specify exactly what types of records you want to affect though.