How to set password?

[swathigangadhar]

Hi All,

We have a new requirement to set passwords to new users.

We have done third party integration with service-now, now we are able to get the users via REST message and storing those users details in sys_user table, but password field is empty... So, the user is not able to login now, How can we set passwords to these new users? Please guide me.

Thanks in advance.

[georgimavrodiev]

Good Morning Swathi,

If the information of the new users is being stored into the sys_user table of the SNOW environment of yours, then you can use the System Administrator role and set password to each one of them manually.
Just log into the respective records, go to the Additional actions (Hamburger) button > Configure layout and move the password field in the right window in order to make it visible into the form. Make the same exercise also with the reset password field.
Then add a password of your own into the password field and check the rest password one. After that, provide the users with the passwords you gave them (as Sys Admin).
Once they log into the system with these passwords - they will be automatically asked to reset their passwords and choose such of their own.

Hope this helps.

Best Regards,

Georgi Mavrodiev

IT Consultant

Do It Wise

You may visit us in our Web Site: www.doitwise.com

[amlanpal]

Hi Swathi,

I believe, in your case the users are coming from AD. In this case you need to set the password over there. In service-now , if you allow the users to login from /login.do OR /side_door.do you may use 'Password' and 'Password needs reset' fields which are available in the User (sys_user) table.

I hope this helps.Please mark correct/helpful based on impact

[swathigangadhar]

Hi Amlan,

We are using LDAP and SSO, So when i reset password manually... That password will not be reflected in SSO.

We have a company portal, where we are giving link to SNOW, as soon as user login, it will take to servicenow homepage, without asking for login, since it is done via SSO, so now when i do this, password will not be stored in AD, how can i resolve this?

[amlanpal]

Hi swathi,

The authentication generally happens via AD in such cases. Please find this link for more details: LDAP integration vs. SSO

And as I have mentioned in my earlier response please use those fields available in the User table if you allow the users to login through login.do OR side_door.do.

I hope this helps.Please mark correct/helpful based on impact