how to set requested for and opened by in a request using the cart API?

[Ravish Shetty]

Hi all,

We get request details from an external system using web service.

These details include opened by and requested for.

I am creating requests using the cart API.

How do i set the requested for and opened by using these details?

Here is the script that i use

			var cartId = GlideGuid.generate(null);
			var cart = new Cart(cartId);
			var item = cart.addItem(gs.getProperty('jsb'));//963a960e4f28e200cf15c98e9310c7e4
			cart.setVariable(item, 'request_name', request_name);
			cart.setVariable(item, 'request_details', request_details);

			cart.setVariable(item, 'opened_by_email', opened_by_email);
			cart.setVariable(item, 'requested_for_email', requested_for_email);

var rc = cart.placeOrder();

[Wade Clairmont]

The process proposed totally makes sense,however, when I created the business rule, and ran the script, it generated 122 requests and never fulfilled what it was supposed to, set the requested for field.

Maybe I missed something....

Created before BR on sc_request,   added code in advanced, set to insert, however there is no ITEM in sc_request condition options, so set condition to run if record created by System Admin, which is what my script runs as.

[Tim Grindlay]

Just spamming my answer in the posts that were asking the same question. Hope this helps someone.

Take a look at the script includes SPCart. I mentioned it's use in this post years ago, but found a better way after revisiting the requirement.

var cat_item = ""; //Sys ID of the catalogue item you're adding
var opened_by = ""; //Sys ID of your opened by user
var requested_for = ""; //Sys ID of the requested for user



var cartId = GlideGuid.generate(null); //Generate the sys ID for the cart
var cart = new SPCart(cartId, opened_by); //Create the cart with the opened_by user
var item = cart.addItem(cat_item); //Add the item to the cart

//Define your variables 
//cart.setVariable(item, <variable name>, <variable value>);

cart.setRequestedFor(requested_for);

var SCrequest = cart.placeOrder();

[Steven Parker]

I did not know about SPCart as I've used "Cart" forever...SPCart and allowing me to use "setRequestedFor" are exactly what I was looking for!

[Mohan Mallapu]

HI Alll,,

Could anyone help me to set the requested for variable in the catalog item through CartAPI by using userid not with sys_id of the user.??

Thanks in advance..

[Tim Grindlay]

This will find the sys_id of the user if you input the user ID, is that what you need?

var userID = ''; //User ID to look up

var userSysID = gs.getUser().getUserByID(userID).getID(); //return the sys_id of the user