How to set RITM and Request to Closed incomplete when sc task is closed incomplete

Joshuu · ‎02-16-2021

Hello All,

I have a catalog item which is having 3 catalog tasks.

1) to A team

2) to B team

3) to C team

So If A team task is set to closed incomplete then B and C tasks should not get triggered and also RITM(state and Stage) and Request state should also set to closed incomplete.

Please assist.

Thank you,

Priya.

Ankur Bawiskar · ‎02-17-2021

@priyarao

your workflow is running on RITM so you cannot check State of RITM since you want to know state of Catalog Task

You need to check state of the catalog task for this RITM by using Script

answer = ifScript();

function ifScript(){

var task = new GlideRecord('sc_task');

if(task.get('request_item', current.sys_id)){

if(task.state == '3'){
return 'yes';
}
else{
return 'no';
}

}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎04-16-2021

@Harshada Phadke

Can you please post new thread for this as this question is quite older

tag me in that question

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader