How to set RITM State Field based on SC Task State Field

Chaitanya Redd1 · ‎05-12-2020

Hello Team,

I have created new Catalog item and workflow. But here I need whenever I change state of SC Task then automatically RITM state has to be changed.

Thanks,

JRY

Ankur Bawiskar · ‎05-12-2020

Hi,

Can you remove the condition for state changes to PendingValue?

BR: After Update

Condition: State changes && current.request_item.cat_item == 'yourCatalogItemSysId'

Script: whatever state changes on sc_task same to be updated in RITM

var gr = new GlideRecord('sc_req_item');

gr.get(current.request_item);

gr.state = current.state;

gr.update();

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Chaitanya Redd1 · ‎05-12-2020

Thanks Ankur, it worked.

Shreya Singh3 · ‎08-17-2022

Hi Ankur,

While using the script i am getting below error in condition

Condition : State changes && current.request_item.cat_item == 'yourCatalogItemSysID'

JavaScript parse error at line (1) column (14) problem = missing ; before statement (<refname>; line 1)

can you please help.

SHARAD KUMAR ME · ‎02-22-2023

Hi Ankur,

What if we have multiple Tasks,how will it work.

Thanks