How to set the assignment group based on category and sub category in a dynamic way through business rule

[Sravaniparitala]

i need to set the assignment group based on category and sub category through business rule(Dynamically)need to set this only by using BR .

thanks

sravani 

[Dhananjay Pawar]

Hi,

Create BR and add condition like

category is something and subcategory is somethingsomething

then under action tab set assignment group to something.

Thanks,

Dhananjay.

[Ankur Bawiskar]

Hi,

this can be achieved easily using Assignment Rules and no BR script needed

1) Go to Assignment rules in left navigation

2) Click New: and in applied to tab select category and subcategory as below: table as incident



3) in Assignment Group field give assignment group name as below:



If there complex calculation then use script part.

If you have different combinations then those many records you need to create in assignment rules

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Anirban Roy]

Hi,

Please find below screenshot -

However, I would say - datalookups are perfect fit in your case, since you want to change group based on some other field selections 

This is completely out of the box, and you just need to enter the various category/ subcategory values to populate assignment group -

link - https://<instance>.service-now.com/dl_u_assignment_list.do

Please mark the answer correct and helpful, if it helps.

Regards,

Anirban

[Krishna Penaka]

https://community.servicenow.com/community?id=community_question&sys_id=1764966fdb567b002be0a851ca961906