How to set the assignment group in request form as per the task's assignment group.

shrinivasprasad · ‎05-18-2020

Hi All,

I want to set the assignment group in request form as per the task's assignment group which is generated within it.

kindly suggest on this.

in advance thanks.

Thanks,

Shrinivasprasad

Ankur Bawiskar · ‎05-20-2020

Hi,

the above script should work; did you try adding logs and check

Can you share the script you are using in catalog task activity script section

var record = new GlideRecord('sc_request');
record.addQuery('sys_id', current.request);
record.query();
if(record.next()){

gs.info('Inside Record');

 record.assignment_group = task.assignment_group;
 record.update();
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎05-18-2020

Hi,

So once task is created with respective group same has to be updated in REQ

how are you creating catalog task?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

shrinivasprasad · ‎05-19-2020

in my case, it is not updating.

Actually, there are two tasks are creating in RITM, based on that task's assignment group the assignment group of REQ should be filled.

thanks in advance.

Thanks,

Shrinivasprasad

Ankur Bawiskar · ‎05-19-2020

Hi,

How are you creating catalog task? is it from workflow?

so since you have 2 tasks assignment group of which task should be populated

1st or 2nd

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

shrinivasprasad · ‎05-19-2020

Hi Ankur,

tasks are creating from workflow and 1st task should be populate i the REQ.

Thanks,

Shrinivasprasad