How to set the default assignee uses group table as assigned to in TASK. What is use of default assignee in group table

Nitin30 · ‎11-13-2020

Hi Team ,

I need to set the default assignee which is populated in group need to set in assigned to filed in task.

Thanks in advanced.

Ankur Bawiskar · ‎11-13-2020

Hi Nitin,

I just tried this

1) Created assignment rule on incident table and set the Group "Capacity Mgmt"

2) Now for this group I have given Default Assignee as User "Athena Cantu"

When incident is created the group is set to above and the Assigned to user is set with Default Assignee

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎11-13-2020

@Nitin

I hope this helps you understand the context behind default assignee..

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader