How to set UI Action Grayed out

[Ranjani4]

Hi Team,

How to set "Update" UI action to grayed out in Incident, when state is 'Closed' and Priority is '1-High'

Thanks 

Anil!

[Shaqeel]

Hi @Ranjani4 

Follow these steps:

1. Navigate to System UI > UI Actions in ServiceNow.
2. Search for the "Update" UI Action in the Incident table.
3. Open the "Update" UI Action.
4. In the "Condition" field, you can add a script to check the state and priority of the incident. The script could look something like this:

javascript
current.state == '7' && current.priority == '1'

Here, '7' is the value for 'Closed' state and '1' is the value for '1-High' priority.

5. In the "Script" field, you can add a script to disable the UI Action. The script could look something like this:

javascript
this.setDisabled(true);

6. Save the changes.

Regards

Shaqeel