How to set up BeyondTrust integration with ServiceNow for ABC Company

[vamsikrishnakat]

Hi Everyone,

We got a new requirement for set up BeyondTrust integration with ServiceNow for ABC Company. 
Could anyone guide me / explain step by step process and prerequisites.

Thank you!

[Tanushree Maiti]

Hi @vamsikrishnakat 

1. Sign in to your ServiceNow platform with your corporate account. Contact your company Now Support (HI) admin if you do not have credentials.
2. Search for BeyondTrust PRA Integration, or Stored App: BeyondTrust PRA Integration.
3. Click Request App.
4. Request Privileged Remote Access with ITSM.
5. Within a business day, BeyondTrust approves the request and sends a copy of these installation instructions to the requester.
6. Once you receive the confirmation, return to the app's page in the ServiceNow store.
7. Click Complete Purchase.
8. Review the contract details.
9. If you agree, check Accept the Site Terms of Use.
10. Click Complete Purchase.
11. The app is ready for installation on your ServiceNow instance(s).
12. Repeat the steps below for each instance.
13. Sign into the ServiceNow instance on which you want to install the app.
14. Navigate to System Applications > All Available Applications > All.
15. Search for the app you want to install.
16. Click Install.

Full implementation steps  ( Install to Configure) are depicted here : 

BeyoundTrust Doc: Step by step process set up BeyondTrust integration with ServiceNow 

User query on this integration: https://www.servicenow.com/community/developer-forum/servicenow-with-beyondtrust-remote-support-basi...

[PramodPandey]

@Tanushree Maiti  How to implement BeyondTrust ServiceNow Virtual Agent integration.
Do we have any document/artical or Spoke for virtual agent integration with BeyondTrust.

[Tanushree Maiti]

Hi @PramodPandey 

Following Beyond trust  spokes are  available in store. Highlighted product provides Chat Capabilities / chat dialogue feature - you can explore.

https://store.servicenow.com/store/apps?q=BeyondTrust

There is no document found which depicts OOB integration between Virtual Agent and Beyond Trust .