How to set up rich text field to add Button generator and Flow chart

NHSOS
Tera Contributor

‎06-11-2024 12:09 AM

Hi

In Knowledge Management applications, I try to create a KB Article on Field: Rich Text [Body]. I want to create a button such as Button Generator, Flow chart or Diagram, on the article page. 

Is there any method or plugin? that can help meet business needs Because it is necessary to use.

 

Thanks

 

 

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Pranav_Thanedar
Mega Sage

‎06-11-2024 12:19 AM

Hi @NHSOS ,

 

Could you please explain the question a bit better? Here is a hint from what I understood, the Article Body supports html content. You can add your code and create buttons and flowcharts as well.

 

If you are trying to create article templates, you need to make changes to the dictionary entry default value of the article body field. You may add html and css in there to create article templates.

 

https://<instance_name>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=07cf2dda8db0021087de63ac7f1f009e

 

Regards,

Pranav Thanedar

 

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NHSOS
Tera Contributor
In response to Pranav_Thanedar

‎06-11-2024 12:52 AM

Dear Pranav Thanedar,

I would like to add a Button generator menu where I can add Link/Text or draw Flow like with draw.io or Power Point.

If managing via HTML, does it have to be done in the template? Because we don't have a fixed pattern for use. Always create a flow or button according to the content change each time.

 

 

Regards

 

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