How to set up ServiceNow and Microsoft Teams integrations to approve/reject the tickets

sath
Tera Expert

‎07-11-2024 09:13 AM

Hi,

 

We have a requirement to setup integration between ServiceNow and Microsoft Teams to approve/reject the tickets directly on teams without using Virtual Agent.

Please let me know which plugins or Spokes do we need to activate for this process and steps to establish the integration.

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Its_Azar
Tera Guru

‎07-11-2024 10:29 AM

Hi there @sath 

start by activating Plugins:

IntegrationHub

Microsoft Teams Spoke

Set Up Microsoft Teams Integration,Go to IntegrationHub > Connections & Credentials > Connections.

Create a new Microsoft Teams connection with necessary credentials.

  • Use Flow Designer to create a flow.
  • Trigger: When a ticket requires approval.
  • Action: Post an Adaptive Card to Microsoft Teams with approve/reject buttons using Microsoft Teams Spoke.
  • and handle resposes for yes/no

 

If this helps kindly accept the resposne thanks.