How to set users to watch list automatically when choose certain category

[AbdulAzeez]

Hello Everyone,

I have a requirement whenever i select a category of "Network" in incident table i must auto-populate 2 users name like user#1 , user#2 in watch list

Please help me out how to achieve this

[snehabinani26]

Write a before update BR in which validate the condition of Category changes to Network and in script

var watchlist = "user1sys_id" +","+"user2_sys_id";

current.watchlist = watchlist

[AbdulAzeez]

Sneha,

I need to do it using Client Script:

I tried with below script but it is hittin an error can you please help me out what wrong i am doing:

onchange: Field Name:CAtegory

var cat = g_form.getValue('category');

  alert (cat);

  var us2 = new GlideRecord('sys_user');

us2.addQuery('user_name',natasha.ingram);

us2.query();

  if (cat == 'network')

  {

  g_form.setValue('watch_list', us2);

  }

[snehabinani26]

if(newValue == 'network'){

var us2 = new GlideRecord('sys_user');

us2.addQuery('user_name','natasha.ingram');

us2.query();

if(us2.next()){

g_form.setValue('watch_list', us2.sys_id);

  }

See if this helps you.

Please note as per Best Practice you should not use GlideRecord in Client script

[AbdulAzeez]

Thanks for the info Sneha,

Its working with your above script but how to add 2 users ?

And i tried with your BR but its not working