How to set users to watch list automatically when choose certain category

[AbdulAzeez]

Hello Everyone,

I have a requirement whenever i select a category of "Network" in incident table i must auto-populate 2 users name like user#1 , user#2 in watch list

Please help me out how to achieve this

[Alikutty A]

Hello Abdul,

If you are hardcoding users, then just update their sys_id's separated by comma. Ideally they should be fetched from some other field.

g_form.setValue('watch_list', 'sys_id_1, sys_id_2');

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[AbdulAzeez]

Thank Everyone for commenting i got the solution using Client Script, However i would appreciate if anyone can help me out to solve the same issue using BR.

Regarding Marking answer as correct i forget to select the as Question in starting coz of that it has been posted as discussion so i cant mark it as correct. Hopefully next i will start discussion as Question

[Alikutty A]

It is the same for business rule, only difference is using the current object.

current.watch_list = 'sys_id_user_1,sys_id_user_2';

current.update();

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[snehabinani26]

Hi Abdul,

For Br

Write a before update Br which runs when Category changes to Network.

var a = "sys_idof user1" + ","+ "sys_id of user 2";

current.watch_list = a;

Hope this helps you

[AbdulAzeez]

Sneha,

Last quick info required,

By using BR giving a condition category changes to Network, i   written a BR script and its working fine, later if i change category to Hardware / Software still watch_list is populating the users which actually shouldn't.