How to set values for location have region field ,according to that when

Rajababu
Giga Guru

Hi ,

There is requirement , currently they are using hard coded on sys-id .

But I want to change that script because day by day location increase and it hard to update every sys id on code.

 

So found that on location table there was region ,

So  can any onhelp how set values on task for example-

 

RITM created ,task generated and it auto get assign to group.

On task , i want to set when location selected San Francisco , script the on location table there is field name Region so there is only 4 region .

Like when region is USA then group set to be FAC-USA

IF region is EMEA the it set to be group as FAC-EMEA by script . 

 

 

6 REPLIES 6

Rajababu
Giga Guru

If i want to set the values by one task to incident form then ,What I need to do?

 

Rajababu
Giga Guru

Can any provide scrip for workflow run script .

 

Thanks,